Dermatologic Center for Excellence
9276 Main Street, Ste 1A / Clarence, NY 14031

Monday - Thursday 7:00 am - 5:00 pm

(716) 636-DERM (3376)

Patient Resources

Our team of professionals and staff believe that informed patients are better equipped to make decisions regarding their health and well-being. For your personal use, we have created an extensive patient library covering an array of educational topics, which can be found on the side of each page. Browse through these diagnoses and treatments to learn more about topics of interest to you.

Patient General Forms

Please note there has been a recent change to our Financial Policy (effective 1/13/2020).

We now require a Credit Card to be kept on file for all patients. If you have questions in regards to this policy, please take the time to read the FAQs Regarding the Credit Card on File Agreement found below as to why we have made this change.

Patient Care Instructions Forms

 

Frequently Asked Questions Regarding the Credit Card on File Agreement

Do I have to leave my credit card information to be a patient at this practice?

Yes. This is our policy and it is a growing trend in the healthcare industry. Insurance reimbursements are declining and there has been a large increase in patient deductibles. These factors are driving offices to either squeeze more patients into shorter periods of time or to stop accepting insurance. We have decided to focus on becoming more efficient in our billing and collections processes instead.

How much and when will money be taken from my account?

The insurance companies on average take approximately 2-4 weeks to process submitted claims. Whatever the allowed amount is, your copay, coinsurance, and deductible are taken into consideration. It simply depends on your individual policy what you may owe. Once the insurance explanation of benefits is received and posted to your account, you will be sent a statement showing your portion. You will have 30 days to send an alternative form of payment if you prefer. If no alternative payment is received, your patient financial responsibility will be processed. Please Note: If your card is denied, a $10 late fee will be added each month following, until the balance is paid, as noted in our financial policy.

How do you safeguard the credit information you keep on file?

We use the same methods to guard your credit card information as we do for your medical information. The card information is securely protected by the credit card processing component of our HIPAA compliant practice management system and credit card manager. This system stores the card information for future transactions using the same sort of technology that any online retailer would. We can’t see the card number – only the last four numbers, giving us no way to use the card outside of the billing system. There is no way to export the card information out of our system.

What are the benefits?

It saves you time and eliminates the need to write checks, buy stamps or worry about delays in the mail. It also drives our administrative costs down because our staff sends out fewer statements and spends less time taking credit card information over the phone or entering it from the billing slips sent in the mail, which are less secure methods than us storing the information. The extra time the staff has can now be spent on directly helping the patients, either over the phone, with insurance claims or in person.

I always pay my bills on time. Why do I have to do this?

The entire billing process is time consuming and wasteful, and the few patients that we do have to send to a collection agency end up costing a lot of money. Reducing unnecessary costs are essential to allowing us to continue to be an in-network provider with most insurance companies. Nothing is changing about how much you end up paying.

What if there is a payment discrepancy or I have other payment questions?

Please contact our billing department directly to settle payment discrepancies or for other payment questions. This policy in no way compromises your ability to dispute a charge or questions your insurance company’s explanation of benefits.

Will I still receive a paper bill by mail?

Yes. You will receive one bill which will show what will be charged to your card in 30 days. If you prefer to pay by an alternative method, you may do so during that period. If you do not wish to make any payment method changes, just hold onto the statement for your records and your card will be charged.

 

 

As always, you can contact our office to answer any questions or concerns.

Search Results
Dermatologic Center for Excellence
... We hope you find this website useful and invite you to contact us with your questions at any time...

Contact Us
We encourage you to contact us whenever you have an interest or concerns...

Patient Resources
... Please contact our billing department directly to settle payment discrepancies or for other payment questions...

New Patients
... Please contact our billing department directly to settle payment discrepancies or for other payment questions...

Patient Privacy
...For more information about our privacy practices, or for additional copies of this notice, please contact us using the information listed at the end of this notice...

Welcome to Our Practice
...Please contact your insurance company to be sure our office is a participating provider in your plan...

Skin Cancer
..." Checking your skin monthly and contacting your dermatologist if you notice any changes...

Warts
... If self-treatments don't work after a period of about 4 to 12 weeks, contact our dermatologist...

Protect Your Skin This Tailgate Season
... For more information on spotting or treating skin cancer, please contact Dr...

Get Control of Your Acne
... If you are seeking the services of a qualified dermatologist, consider contacting Dr...

What Are Warts And How We Can Help
... The first step to removing your warts is to contact your Buffalo, NY, dermatologist, Dr...

Rashes and How You Can Treat Them
...Almost everyone has had a rash at some point in their lives, but if your rashes are recurring or ongoing, it's time to contact the Dermatologic Center for Excellence in the Buffalo, NY area to make an appointment with Dr...

What to Do About Warts
...There are over 100 different strains of HPV, and we can come in contact with it anywhere, so it’s not uncommon for most people to develop at least one wart during their lifetime...

What is Eczema?
...For more information on eczema, please contact Dr...

Types of Boils
...For boils, rashes, and other skin conditions which persist, contact your Buffalo dermatologist, Dr...

Do You Have Shingles?
...Like chickenpox, shingles are highly contagious and can be transmitted through physical contact with open blisters of the rash...

Chicken Pox: Common Signs and Treatment Options
... Contact us If you are concerned about your child’s chickenpox or if the blisters look infected, it’s important that you turn to a dermatologist right away...

What The Source of Your Rash Could Be
... Contact Us If a rash develops on your skin that leaves you unsettled, don't let it go untreated...

Head Lice
... Head lice are spread through head-to-head contact; by sharing clothing, linens, combs, brushes, hats and other personal products; or by lying on upholstered furniture or beds of an infested person...

Rashes
... Contact Dermatitis, a type of eczema caused by coming into contact with an allergen...

Eczema (Dermatitis)
...Coming into contact with a trigger, such as wind or an allergy-producing fabric, launches the rash and inflammation...

Blisters
...In other cases, blisters form in response to a chemical or allergic irritant, which is known as contact dermatitis...

Poison Ivy, Poison Oak, Poison Sumac
...The inflammation is a reaction to contact with any part of the plant, which leads to burning, itching, redness and blisters...

Lichen Simplex Chronicus
...If you are unable to break a scratch and itch cycle somewhere on your skin or if the skin becomes painful, contact your dermatologist...

Herpes Simplex Virus
...It is passed from person-to-person through contact with saliva...

Ringworm (Tinea Corporis)
...Ringworm is contagious and can be passed from person to person or through contact with contaminated personal care products, clothing or linens...

Erysipelas
... Erysipelas requires medical treatment, so you should contact your dermatologist as soon as you suspect you may have this infection...

Cellulitis
...Be sure to contact your dermatologist as soon as you observe these symptoms to start an effective treatment...

Candidiasis
...If diaper rash doesn't abate in seven to 10 days, contact your dermatologist...

Boils
...If the boil does not go away within two weeks, is accompanied by a fever or is painful, contact your dermatologist...

Shingles (Herpes Zoster)
...If you suspect you may have shingles, it is important to contact your doctor as quickly as possible...

Scabies
...Scabies is spread through direct contact with an infected person or by sharing clothing and linens...